Returns Policy

We want you to be completely satisfied with your purchase, and if something isn’t quite right, we’re here to assist. Our returns policy ensures that all returns meet strict criteria and comply with Australian Consumer Law (ACCC) requirements. Please review the guidelines below carefully to ensure your return is eligible.

We accept returns for eligible change of mind purchases within our return policy timeframe. Full price items are eligible for either a refund to the original payment method or store credit. Sale items are eligible for store credit only.

All returns must be requested within 30 days of purchase.

Start a return (AU only)
request a return (rest of the world)

1. Request A Return

Request a return here or through the return portal for Australian orders only.

2. Get Ready To Return

Ensure you are familiar with our return requirements to be eligible to return.

3. Return Confirmed

Once your return is inspected and approved you will receive confirmation via email.

To be eligible for a return, your item must:

1. Be unworn and in its original condition, with all tags still attached.
2. Be unworn, unwashed, and free of perfume, deodorant or body odour.
3. Have hygiene stickers and been tried on with underwear.
4. Be free from damage, makeup, tan marks, glitter and pet hair.

We have the right to reject returns that do not meet the above requirements.

If the return is rejected, the package will be returned, and the customer is responsible for shipping costs.

Returns Information

  • If your item arrived faulty, damaged or is incorrect please email us here or via our contact us page as soon as possible.

  • We accept returns for eligible change of mind purchases within our return policy timeframe. Full price items are eligible for either a refund to the original payment method or store credit. Sale items are eligible for store credit only.

    Our policy complies with Australian Consumer Law.

  • You can opt for a store credit option when processing a return. Store credits are available for 3 years from date of issue. 

    Store credits and gift cards are not refundable and cannot be transferred to cash or refund.

  • You are responsible for return shipping costs.

    For high-value returns (over $75), consider using a trackable shipping service or purchasing insurance.

    Still have a question? Ask us here