Returns & Refunds | Easy Returns Policy

Returns Policy

We want you to be completely satisfied with your purchase, and if something isn’t quite right, we’re here to assist. Our returns policy ensures that all returns meet strict criteria and complies with Australian Consumer Law (ACCC) requirements. Please review the guidelines below carefully to ensure your return is eligible.

You have 30 days from the date of purchase to request a return for a store credit only.

For returns within 30 days, we offer Please contact us here or use return portal below for AU returns.

Start a return (AU only)

request a return (worldwide)

1. Request A Return

Request a return here or through the return portal for Australian orders only.

2. Get Ready To Return

Ensure you are familiar with our return requirements to be eligible to return.

3. Return Confirmed

Once your return is inspected and approved you will receive confirmation via email.

To be eligible for a return, your item must:

1. Be unworn and in its original condition, with all tags still attached

2. Be free of perfume, body odour, deodorant or washing powder.

3. Have hygiene stickers and been tried on with underwear.

4. Be free from damage, makeup, tan marks, glitter and pet hair.

We have the right to reject returns that do not meet the above requirements.

If return is rejected the package will be returned and the customer is responsible for shipping costs.

We only replace or refund items if they are defective or damaged.
If your item arrived faulty, damaged or is incorrect please email us here or via our contact us page as soon as possible.
When returning the damaged or incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.
Return To:
Remmie By Riley
PO Box: 3157 Robina Town Centre QLD 4230
Refunds will only be provided in the unlikely event that an item is not in its intended original condition, is damaged or faulty as confirmed by our returns team.
For late or missing refunds, first check with your bank and card issuer. If there are still issues, contact us at info@remmiebyriley.com.
Our policy complies with Australian Consumer Law.
Store credit will be given for change of mind returns.
All full price orders that have been approved as a return are eligible for return for a store credit. Store credit is available for 3 years from date of issue.
Store credits and gift cards are not refundable and cannot be transferred to cash or refund.
Shipping and return costs are non-refundable for change-of-mind returns, including incorrect size or colour orders.
We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order following the above policy.
You are responsible for return shipping costs.
For high-value returns (over $75), consider using a trackable shipping service or purchasing insurance.
Still have a question? Ask us here

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1. Request A Return

2. Get Ready To Return

3. Return Confirmed

We have the right to reject returns that do not meet the above requirements.

If return is rejected the package will be returned and the customer is responsible for shipping costs.

Returns Information