ONLINE RETURNS

ONLINE RETURNS BY POST (AUS / NZ)

Step 1 : To return your item/s, they must meet the below conditions :

Items must be unused, unwashed and in their original packaging with all stickers and tags attached

Items must be returned within 30 days of the shipping confirmation date.

Items were purchased through the REMMIE BY RILEY online store

Step 2 : Prepare your return: 

1.

Fill in return form

Using your shipping confirmation email or the enclosed packing slip, clearly mark the item/s that are being returned.

2.

Create a return with Australia Post

Visit our returns portal below, enter your details, pay for shipping and submit your return. Once submitted, you will be emailed your unique QR code and shipping label.

Please note: You will need the email address used to place your order and your order number.

3.

Pack and Post

Ensure your Return form is enclosed.
Print your shipping label at home or take your packaged return and QR code to your nearest Australia Post Collect & Return Location (they will print the shipping label for you). Choose to drop your return at any Post Office, Australia Post street posting box or selected branches of retailers such as IGA, Mitre 10 and Priceline. Please note: If using recycled packaging, please remove or cover old labels.

4. Tracking

Tracking details will be emailed to you so you can track your return back to our returns address.

5. Processing Return

Once we have received  and inspected the item/s in your return, we will notify you and a refund/store credit will be processed. 
Please allow 3-5 business days for the refunded amounts to reflect in your account. 

If your return is not approved, a member of our team will be in touch via email.

All return shipping fees are non refundable unless the returned items are faulty.
If this is the case, please inform our customer service team (customercare@remmiebyriley.com) prior to sending your return.

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your return, unfortunately we cannot offer you any exchange, credit or refund.

To be eligible for a return, your item must:
- Be unused and unwashed
-In the same condition that you received it
- In the original packaging
- Have no damage or markings on the garment
- All eligible returns will need hangtags attached and hygiene stickers in place

* Please ensure that underwear is worn when trying on swimwear.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and will automatically be applied to the original method of payment.

SIZE SWAPS
In the event you want to return an item (within 30 days from date of purchase) we can offer you a full store credit. Alternatively, if you would like to repurchase another size now to avoid missing out, we can process a refund upon receiving your return. Please quote your new order number in the reason comments when creating your return.

To return an item/s, please follow the Return Instructions. Once your items have been received, we will inspect them. Once approved, we process and send your store credit via email.

REFUNDS
Refunds or exchanges will only be provided in the event that an item is not in its intended original condition or is damaged.
Returns for refunds will be assessed on a case by case basis. 

If you have received an item you believe is faulty or not in its original intended condition you please contact our customer care  team immediately. You have the right to a full refund providing you contact us within one week after receiving your order.
Our customer care email is customercare@remmiebyriley.com
To return an item/s, please follow the Return Instructions. Once your items have been received, we will inspect them. If approved, we will refund the purchase price and all the shipping costs of the faulty items. 

 
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@remmiebyriley.com

PRODUCT REPLACEMENTS
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@remmiebyriley.com and send your item to: PO Box: 3157 Robina Town Centre QLD 4230 When returning the damaged or incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Our policies are in accordance with the Australian Consumer Law.

RETURNS FROM NZ/USA/UK/CANADA

Please email your name, order number and reason for your return to customercare@remmiebyriley.com to initiate the returns process.

Before sending your items back to us please ensure that they are in their original packaging with the order summary and all stickers and tags are attached.

Our returns address is :
PO Box 3157
Robina Town Centre
QLD 4230
Australia

We suggest you purchase tracked shipping as we cannot guarantee your parcel will arrive back to us.

Once we have received and inspected your order, you will be notified and we will proceed with the next steps.