RETURNS POLICY


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you any exchange, credit or refund.

In the event you want to return an item (within 30 days from date of purchase), we can offer a credit note only.
Please contact us here

Refunds or exchanges will only be provided in the event that an item is not in its intended original condition or is damaged.
Refunds on shipping will not be provided for a change of mind. This includes ordering the incorrect size.

To be eligible for a return, your item must:

Be unused and unwashed
In the same condition that you received it
In the original packaging
Have no damage or markings on the garment


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment. 
Credit notes will be given for change of mind.

Please note: change of mind also includes ordering the wrong size and the wrong colour.
You will be responsible for paying for your own shipping costs for returning your item. 


Late or missing refunds (faulty)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@remmiebyriley.com

 

To complete your return, we require a proof of purchase and the original packing slip which you received with your order.

Please contact here or email us at remmiebyriley@outlook.com to lodge a return.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at remmiebyriley@outlook.com and send your item to:

 

PO Box: 3157 Robina Town Centre QLD 4230 


When returning the damaged or incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Our policies are in accordance with the Australian Consumer Law.