In the event you want to return an item (within 30 days from date of purchase), we can offer a credit note only.
Refunds or exchanges will only be provided in the event that an item is not in its intended original condition or is damaged.
To be eligible for a return, your item must:
Be unused and unwashed
In the same condition that you received it
In the original packaging
Have no damage or markings on the garment
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment.
Please ensure that underwear is worn when trying on swimwear. All eligible returns will need hangtags attached and hygiene stickers in place.
Please note: change of mind also includes ordering the wrong size and the wrong colour.
Late or missing refunds (faulty)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To complete your return, we require a proof of purchase and the original packing slip which you received with your order.
Please contact here or email us at email@example.com to lodge a return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org and send your item to:
PO Box: 3157 Robina Town Centre QLD 4230
When returning the damaged or incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policies are in accordance with the Australian Consumer Law.