We strive to dispatch all orders within 24 hours, Monday to Friday AEST. If you place your order before 10 am AEST, it will be sent out the same business day. Keep in mind that during busy periods same-day dispatch might not be available due to the influx of orders. But don’t worry—we are worth the wait!

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on all Australian orders over $150 AUD.

Remmie currently ships to Australia, New Zealand, USA, UK and Canada.

After your order leaves our warehouse, you’ll receive an email with tracking details. Have your tracking number handy to monitor your shipment:

For DHL Express: track here

For Australia Post: track here

If you have not received tracking info, contact us at customercare@remmiebyriley.com.

No, please see the below information.

Customs & Duties: International deliveries may be subject to customs clearance, duties, and taxes imposed by the destination country. These charges are beyond REMMIE's control, and it’s advised to check with your local customs office before purchasing.

Non-Refundable Fees: Duties and taxes are not refundable, as they are government-imposed fees and REMMIE does not collect or manage these charges.

Refunds will only be provided in the unlikely event that an item is not in its intended original condition, is damaged or faulty as confirmed by our returns team.

For late or missing refunds, first check with your bank and card issuer. If there are still issues, contact us at customercare@remmiebyriley.com.

Our policy complies with Australian Consumer Law.

You have 30 days from the date of your full price purchase to request a return for a store credit only. View our return page for complete details.

We only replace or refund items if they are defective or damaged.

In the unlikely event of your item arriving faulty, damaged or is incorrect please email us here or via our contact us page as soon as possible.

When returning the damaged or incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.

Return To:
Remmie By Riley
PO Box: 3157 Robina Town Centre QLD 4230

We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order following the above policy.

Sale items are strictly final sale and cannot be returned for credit or refund online.

Sale returns & refunds will only be provided in the unlikely event that an item is not in its intended original condition, is damaged or faulty as confirmed by our returns team.

If your sale item arrived faulty, damaged or is incorrect please email us here or via our contact us page as soon as possible.

Store credit will be given for change of mind returns.

All full price orders that have been approved as a return are eligible for return for a store credit. Store credit is available for 3 years from date of issue. 

Store credits and gift cards are not refundable and cannot be transferred to cash or refund. 

Shipping and return costs are non-refundable for change-of-mind returns, including incorrect size or colour orders.

Riley wears a size 18 AU. Refer to each individual product description for the most accurate sizing.

Bust: 115 cm

Waist: 93cm

Hips: 120cm  

Height: 165cm 

Each product's material details can be found in its description for accurate information.

Care instructions for each item are included in its product description to help you keep it looking its best.

No, please double-check your order details before placing it, as we’re unable to cancel or make changes once it’s submitted. However, you can email us, and we’ll do our best to assist where possible.

We're always excited about potential collaborations. Please feel free to visit our collaborations page to share more details, and we'll be in touch if it's a great fit.

Have a question about your order, a return or product details? Email us info@remmiebyriley.com and we’ll get back to you as soon as possible!