FAQ


WHAT SIZE DOES RILEY WEAR?
Riley wears XL. Please refer to our sizing page to gain a better understanding of what size to purchase. 
 
WHATS ARE RILEYS MEASUREMENTS'?
Bust: 115 cm Waist: 93cm Hips: 120cm  Height: 165cm 
 WHAT DOES THE FABRIC FEEL LIKE? 
Our fabric has a sleek, soft matte finish. It is technically a brushed fabric so will wear like a brushed fabric, to give a suede like feel. 
 
WHAT IS REMMIE'S RETURN POLICY?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
Please refer to our DELIVERY & RETURNS page found at the bottom of the website for more information.
 
WHAT IF I ACCIDENTALLY SELECTED THE WRONG SIZE?
Please contact us here as soon as possible. We will do our best to make changes for you so long as the product hasn't already been shipped. 
 
WHAT HAPPENS IF MY ITEM IS FAULTY?
On the rare occasion your item is faulty, please send us a photo with a detailed explanation of the fault to remmiebyriley@outlook.com and we will be in touch as soon as possible to let you know the next steps. 
 
WHAT HAPPENS IF I WAS SENT THE WRONG ITEM?
If you have been sent an incorrect item (this includes incorrect colour or size) please send through a photo of your item to remmiebyriley@outlook.com - and we will be able to proceed with what to do next. 
When returning the incorrect product, please ensure it is in the same condition as you received it. We will reimburse shipping costs if a receipt is in the returned package.
  
DO SHIPPING COSTS INCLUDE IMPORT/TAX CHARGES?
No, please read the information on import liabilities on our shipping page. 
 
WHAT FABRICS ARE THE PRODUCTS MADE OF?
The essentials are made from 78% recycled nylon & 22% ElastaneOur fabric is made in Italy. Find out more about our fabric under SUSTAINABILITY.
ARE YOUR LEGGINGS PILLING RESISTANT? 
Our leggings are not pilling resistant due to the nature of a brushed fabric.
 
ARE REMMIE PRODUCTS MADE ETHICALLY?
Yes. Our products are manufactured in Ningbo, China. Our factory is a small ethical family run business. The factory has a BSCI audit, all workers are verified to be of the legal working age, working on average 38 hours per week and all workers are paid an annual salary plus overtime. There is a leading Health & Safety Officer on premises at all times to ensure the employees safety. 
 
HOW DO I TAKE CARE OF MY REMMIE TIGHTS?
Please avoid rubbing and contact with rough surfaces. This includes anything from rough concrete to high cut shoes. REMMIE tights are best washed inside out on cold & hung to dry. For more info please read the product care in the product descriptions.
 
DO YOU OFFER AFTERPAY?
We currently offer Afterpay to AU and NZ customers! You can find out more about Afterpay here